Refund policy
Last updated: 20 August 2026
Thank you for shopping at SUB. Please read this policy carefully before making a purchase.
All Sales Are Final
All purchases made through SUB are final. We do not offer returns, exchanges, or refunds on any items, except where required by law.
By placing an order, you acknowledge and agree to this policy.
No Returns or Exchanges
We are unable to accept returns or exchanges for any reason, including but not limited to:
- Change of mind
- Incorrect size or fit selected by the customer
- Ordering the wrong item
- No longer wanting the item
We encourage you to review product descriptions, sizing charts, and images carefully, and to reach out to us at stirringupborneo@gmail.com with any questions before completing your purchase.
No Refunds
Due to the nature of our products [optional: add reason, e.g. "being made to order," "perishable," "digital goods," "final sale items"], we do not issue refunds once an order has been placed and processed. This applies to orders cancelled after processing has begun.
Damaged, Defective, or Incorrect Items
While we do not accept returns or offer refunds for change of mind, we want you to receive your order in good condition. If your item arrives damaged, defective, or if you received the wrong item, please contact us at [support email] within [X] days of delivery with your order number and photos of the issue. We will review these cases individually and determine next steps at our discretion, which may include a replacement [or store credit, if applicable].
Order Cancellations
- Orders cannot be cancelled once they have been placed.
Exceptions
Nothing in this policy affects your statutory rights under applicable consumer protection laws. If you believe your situation qualifies for an exception under local law, please contact us at stirringupborneo@gmail.com and we will review your request.
Questions
If you have any questions about this policy before placing an order, please contact us at:
Email: stirringupborneo@gmail.com