Shipping Policy

Last Updated: 20 August 2026

Thank you for shopping with us at SUB. We are committed to processing and delivering your orders as efficiently as possible. Please read the following Shipping Policy to understand our order processing times, shipping procedures, and delivery expectations.

Order Processing

Ready Stock Items

Orders containing ready stock items are typically processed and dispatched within 2 business days after payment has been successfully confirmed.

Orders placed on weekends or Malaysian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email together with your tracking information.

Backorder Items

Items marked as Backorder require additional production or replenishment time before they are ready for shipment.

Please allow approximately 3–4 weeks for backordered items to be prepared before they are shipped.

Once your backordered item is ready, it will be dispatched and you will receive a shipping confirmation email with tracking details.

Mixed Orders (Ready Stock & Backorder)

If your order contains both ready stock and backordered items, we may:

·        ship all items together once the backordered item becomes available; or

·        ship available items first and send the remaining items separately.

Where applicable, we will notify you via email regarding the shipping arrangement.

Delivery Time

After your order has been shipped, estimated delivery times are as follows:

Please note that these delivery timeframes begin after your order has been dispatched, not from the date your order is placed.

Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Charges

Shipping charges are calculated based on the delivery destination, parcel weight and courier service selected.

The applicable shipping fee will be displayed during checkout before payment is completed.

Where available, promotional free shipping offers will be clearly stated on our Site.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to become available on the courier's website.

Shipping Delays

While we strive to meet the estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

·        Public holidays

·        Peak shopping periods

·        Courier service disruptions

·        Severe weather conditions

·        Customs clearance (for international shipments)

·        Incorrect or incomplete delivery information

We appreciate your patience and will assist where reasonably possible should delays arise.

International Shipping

If international shipping is available, delivery times and shipping charges will vary depending on the destination country.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

These charges are not included in our product prices or shipping fees.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

If you discover an error after placing your order, please contact us immediately at stirringupborneo@gmail.com.

While we will do our best to update your shipping details before dispatch, we cannot guarantee changes once an order has been processed.

We are not responsible for orders that are delayed, returned or lost due to incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if a parcel is returned to us and requires re-delivery.

Lost, Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order:

·        arrives damaged;

·        contains incorrect items; or

·        appears to be lost during transit,

please contact us within 48 hours of receiving your parcel (or within 7 days of the expected delivery date for lost shipments).

Please include:

·        your order number;

·        photographs of the parcel and products (if damaged or incorrect); and

·        a brief description of the issue.

We will investigate the matter with the courier and work towards an appropriate resolution.

Order Acceptance

Delivery time estimates begin only after your order has been accepted, payment has been verified, and your order has been processed.

We reserve the right to cancel or delay orders where payment verification or stock availability issues arise.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

SUB

Email: stirringupborneo@gmail.com